Support system is one of the most important aspects in MLM business software. A good support system which provides a powerful customer support is the backbone of every business. HybridMLM software’s premium support system helps the communication between the service provider and customers become effective. Our support system includes the ticket system in which the customers can inform any problems or issues to the business admins. Then they analyze the issues and provide a solution quickly based on ticket priority with a tracking system.
Features of Support System in HybridMLM
- Tickets can be created and updated through email, with support for attachments
- Email alerts and prompt response to customer’s requests
- Modern support system to handle customer queries on various sources such as emails, web forms and others.
- Flexible email information for new and updated tickets.
- Tickets are maintained and organized based on the priority.
- It examines the status of tickets and keeps updated.
- It provides tickets support preferences or priorities like low, high, normal, critical, etc.
- Self-service help desk for customers with custom designed fields.